John McManus <br/><br/>
Service operations management   : a strategic perspective 

 - New Delhi  Bloomsbury Publishing  2023 
 - 317 p. 
<br/><br/> 1.	Introducing Service Management and Strategic Development 2.	Linking Service Management and Strategic Development 3.	Linking Service Management, Strategic Implementation, Assessment and Review 4.	Designing Service and Operational Processes 5.	Contemporary Service and Operational Processes 6.	Capacity, Demand Planning, Forecasting and Yield Management 7.	Supply Chains, Logistics and Inventory Management 8.	Service Operations and Quality Management 9.	Procurement within Operations and Service Management 10.	Decision Support Systems (DSS): Their Application and Use in Services 11.	Continual Service Improvement and Knowledge Transfer 
<br/><br/> This book provides a comprehensive understanding of managing operations in a service industry, integrating traditional theory with contemporary examples. It offers a student-centered approach, addressing key issues like risk management and supplier relationships. The rich pedagogy, online resources, and international case studies develop strategic thinking skills and equip students with essential tools for planning, designing, managing, and controlling operations in diverse contexts. 
<br/><br/><label>ISBN: </label>9789356403321 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries Management
<br/><br/><label>Dewey Class. No.: </label>658.5  / JOH