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| 008 | 060526s2006 enka bf 001 0 eng | ||
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_aHill, Nigel _9956803 |
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| 245 | 1 | 4 |
_aThe handbook of customer satisfaction and loyalty measurement / _cNigel Hill and Jim Alexander |
| 246 | 3 | 0 | _aCustomer satisfaction and loyalty measurement |
| 250 | _a3rd ed. | ||
| 260 |
_aAldershot, Hampshire, England : _bGower ; _aBurlington, VT : _bAshgate, _cc2006 |
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| 300 | _axiv, 273 p. | ||
| 504 | _aIncludes bibliographical references (p. [261]-263) and index | ||
| 650 | 0 |
_aConsumer satisfaction _xEvaluation _vHandbooks, manuals, etc. |
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| 650 | 0 |
_aMarketing research _vHandbooks, manuals, etc. |
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| 700 | 1 |
_aAlexander, Jim _9956806 |
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