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| 001 | vtls000070540 | ||
| 003 | IIMBL | ||
| 005 | 20210301152358.0 | ||
| 008 | 100616s1978 mau |r| ||110|eng|||| | ||
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_a658.812 _bSAS |
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_aSasser, W. Earl. _9251125 |
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| 245 | 1 | 0 |
_aManagement of service operation : _btext, cases and readings. / _cby W Earl Sosser, R Paul Olsen and D Daryl Wyckoff. |
| 260 |
_aBoston : _bAllyn and Bacon, _cc1978. |
||
| 300 |
_axv, 734 pages. : _bill. ; _c24 cm. |
||
| 500 | _aBased on case studies developed at the Harvard Business School. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _zUnited States _xManagement _xCase studies. |
|
| 700 | 1 |
_aOlsen, Richard Paul, _ejoint author. _92232540 |
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| 700 | 1 |
_aWyckoff, D. Daryl, _ejoint author. _92232541 |
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| 710 | 2 |
_aHarvard University. _bGraduate School of Business Administration. _92232542 |
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