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_aPadgett, Daniel T _92257766 |
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_aNarrative understanding of service experiences: _bIdentifying customers interpretive frames / _cby Daniel T Padgett. |
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_aMichigan: _bU M I Dissertation services, _c1997. |
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| 500 | _aThesis in Business Administration | ||
| 650 | 4 | _aCustomer service management | |
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_aUMI Dissertation Services _92257769 |
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