Customer care:
Cook, Sarah.
Customer care: how to create an effective customer focus / Sarah Cook. - Lonodn : Kogan Page, 2000. - viii, 215 p.
0749432365 Rs. 995.00
Customer care.
Internal customer.
Customer satisfaction.
Customer relations
Total quality management
Customer services
Service industries--Management
Service industries--Quality control
658.812 / C8C6
Customer care: how to create an effective customer focus / Sarah Cook. - Lonodn : Kogan Page, 2000. - viii, 215 p.
0749432365 Rs. 995.00
Customer care.
Internal customer.
Customer satisfaction.
Customer relations
Total quality management
Customer services
Service industries--Management
Service industries--Quality control
658.812 / C8C6