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Eleventh commandment:

Vandermerwe, Sandra

Eleventh commandment: transforming to own customers / Sandra Vandermerwe - Chichester : John Wiley and sons, 1997 - xiv,244 p.

ISBN: 0471958239

Subjects--Topical Terms:
Customer relations
coustomer satisfaction

Dewey Class. No.: 658.812 / V2E5

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