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Narrative understanding of service experiences:

Padgett, Daniel T

Narrative understanding of service experiences: Identifying customers interpretive frames / by Daniel T Padgett. - Michigan: U M I Dissertation services, 1997. - 234p.

Thesis in Business Administration

Subjects--Topical Terms:
Customer service management
Dissertations

Dewey Class. No.: 658.812 / PAD

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