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The customer loyalty audit:

Bhote, Keki R

The customer loyalty audit: A seven- step audit to determine how well-equipped you are to win and retain customer loyalty/ Keki R. Bhote - Cambridge : Cambridge Strategy Publications Ltd. - 139p. : ill - A company Self-Assessment .

ISBN: 1902433785

Subjects--Topical Terms:
Customer loyalty
Consumer satisfaction
Customer relations

Dewey Class. No.: 658.812 / BHO

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