Employees first, customers second :
Nayar, Vineet
Employees first, customers second : turning conventional management upside down / Vineet Nayar - Boston : Harvard Business Press, 2011 - viii, 198p. 21cm.
In this book, the author recounts the exciting journey of how he and his team implemented the employee first philosophy by: creating a sense of urgency by enabling the employees to see the truth of the companyts current state as well as feel the 'romance' of its possible future state; creating a culture of trust by pushing the envelope of transparency in communication and information sharing; inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone; unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of 'change' to the employee in the value zone. This book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
9781422143872
Corporate culture
Customer relations.
HCL Technologies-- Management-- Case studies
Management-- Employee participation
Organizational change
658.3152 / NAY
Employees first, customers second : turning conventional management upside down / Vineet Nayar - Boston : Harvard Business Press, 2011 - viii, 198p. 21cm.
In this book, the author recounts the exciting journey of how he and his team implemented the employee first philosophy by: creating a sense of urgency by enabling the employees to see the truth of the companyts current state as well as feel the 'romance' of its possible future state; creating a culture of trust by pushing the envelope of transparency in communication and information sharing; inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone; unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of 'change' to the employee in the value zone. This book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
9781422143872
Corporate culture
Customer relations.
HCL Technologies-- Management-- Case studies
Management-- Employee participation
Organizational change
658.3152 / NAY