Command performance: the art of delivering quality service (Record no. 330075)
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000 -LEADER | |
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fixed length control field | 00580nam a2200193Ia 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 140323b1994 xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0875845622 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
245 ## - TITLE STATEMENT | |
Title | Command performance: the art of delivering quality service |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Boston |
Name of publisher, distributor, etc. | Harvard Business School Press |
Date of publication, distribution, etc. | 1994 |
-- | 166068 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xx, 260 p. |
365 ## - TRADE PRICE | |
Price amount | USD 34.95 |
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
Title | The Harvard Business Review Book Series |
9 (RLIN) | 147505 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Quality control |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer relations |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer service |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Book |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
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Dewey Decimal Classification | Ahmedabad | Ahmedabad | 04/05/2009 | 658.812 C6 | 132533 | 04/09/2009 | 04/09/2009 | Book |