MARC details
| 000 -LEADER |
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| fixed length control field |
02639 a2200205 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
160317b2011 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781563273766 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.54 |
| Item number |
D2B2 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Damelio, Robert |
| 9 (RLIN) |
331192 |
| 245 ## - TITLE STATEMENT |
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| Title |
The basics of process mapping |
| Statement of responsibility, etc. |
Damelio, Robert |
| 250 ## - EDITION STATEMENT |
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| Edition statement |
2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Name of publisher, distributor, etc. |
CRC Press |
| Place of publication, distribution, etc. |
Boca Raton |
| Date of publication, distribution, etc. |
2011 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
ix, 173 p. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Table of Contents:<br/><br/><br/>• Thinking about work<br/><br/>• Why map a process?<br/><br/>• Rel.map<br/><br/>• CFPM <br/><br/>• Flowchart<br/><br/>• 7 principles to improve flow.<br/><br/><br/><br/> |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
<br/> <br/>The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. <br/><br/>Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work.<br/><br/>New in the Second Edition:<br/><br/> Four new chapters and 75 new graphics<br/> An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes<br/> A set of measures for flow and waste<br/> A discussion of problematic features of knowledge work and business processes that act as barriers to flow<br/> Seven principles* and 29 guidelines for improving the flow of knowledge work<br/> A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days<br/><br/>Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.<br/><br/>(https://www.crcpress.com/The-Basics-of-Process-Mapping-2nd-Edition/Damelio/9781563273766)<br/> |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Work design |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Flow charts |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Organizational effectiveness |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Book |
