Keeping customers (Record no. 426902)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00558 a2200205 4500 |
| 000 - LEADER | |
| fixed length control field | BK |
| 001 - CONTROL NUMBER | |
| control field | 022816 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20201201222005.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | |
| 001 - CONTROL NUMBER | |
| control field | 22798 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | KEE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Sviokla, John J |
| 9 (RLIN) | 1222400 |
| 245 ## - TITLE STATEMENT | |
| Title | Keeping customers |
| Remainder of title | |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston |
| Name of publisher, distributor, etc. | HBS |
| Date of publication, distribution, etc. | 1993 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xx, 384p. |
| Dimensions | 24cm |
| 490 ## - SERIES STATEMENT | |
| Series statement | The Harvard business review book series |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer service |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Shapiro, Benson P |
| 9 (RLIN) | 1222402 |
| 964 ## - | |
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| -- | Allied L |
| -- | |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Lucknow | Lucknow | 10/04/2020 | IIML-21556 | 10/04/2020 | 10/04/2020 | Book |