Service operations management (Record no. 990697)

MARC details
000 -LEADER
fixed length control field 01641nam a2200193Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241025163628.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 240422s9999||||xx |||||||||||||| ||und||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9789356403321
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.5
Item number JOH
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name John McManus
9 (RLIN) 16929
245 #0 - TITLE STATEMENT
Title Service operations management
Remainder of title : a strategic perspective
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Bloomsbury Publishing
Date of publication, distribution, etc. 2023
Place of publication, distribution, etc. New Delhi
300 ## - PHYSICAL DESCRIPTION
Extent 317 p.
500 ## - GENERAL NOTE
General note 1. Introducing Service Management and Strategic Development 2. Linking Service Management and Strategic Development 3. Linking Service Management, Strategic Implementation, Assessment and Review 4. Designing Service and Operational Processes 5. Contemporary Service and Operational Processes 6. Capacity, Demand Planning, Forecasting and Yield Management 7. Supply Chains, Logistics and Inventory Management 8. Service Operations and Quality Management 9. Procurement within Operations and Service Management 10. Decision Support Systems (DSS): Their Application and Use in Services 11. Continual Service Improvement and Knowledge Transfer
520 ## - SUMMARY, ETC.
Summary, etc. This book provides a comprehensive understanding of managing operations in a service industry, integrating traditional theory with contemporary examples. It offers a student-centered approach, addressing key issues like risk management and supplier relationships. The rich pedagogy, online resources, and international case studies develop strategic thinking skills and equip students with essential tools for planning, designing, managing, and controlling operations in diverse contexts.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries Management
9 (RLIN) 9336
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
947 ## - LOCAL PROCESSING INFORMATION (OCLC)
a 599
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Non-fiction Jammu Jammu General Stacks 09/05/2024 Technical Bureau 407.32   658.5 JOH IIMJ-9088 09/05/2024 599.00 09/05/2024 Book

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