Managing service quality / Paul Kunst and Jos Lemmink.

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Material type: Text

TextPublication details: london : Paul chapman pub., 1996Description: V.3, xiii, 121 pISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Book	Indore	658.812 M2K8 (Browse shelf(Opens below))	Available		IIMI-4395

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