The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy
Material type: TextPublication details: Hoboken, N.J. : John Wiley & Sons, c2005Description: xviii, 270 pISBN:- 0471702862
- 658.812 S6N6
Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|
Book | Indore | 658.812 S6N6 (Browse shelf(Opens below)) | Available | IIMI-19176 |
Total holds: 0
Includes bibliographical references (p. 263) and index
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