BPO Industry report: World's back office comes of age: business world Sengupta, Snigdha

By: Contributor(s): Material type: TextTextPublication details: New Delhi ABP Pvt. Ltd. 2007Description: 190 pSubject(s): DDC classification:
  • 338.954
Summary: In 1996, exactly a decade ago, a bunch of like minded people at British Airways hit upon a scheme to help their airline become more cost efficient - they hired 30 Indians in Mumbai to process tickets and keep track of cargo via the Internet. The same year, anther group of individuals at General Electric's offices in Gurgaon put together a blue-print for a special pilot project - a remote back-office to handle the paper work for GE's credit card business in the US.
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Item type Current library Call number Status Date due Barcode Item holds
Book Book Ahmedabad 338.954 S3B8 (Browse shelf(Opens below)) Available 163341
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In 1996, exactly a decade ago, a bunch of like minded people at British Airways hit upon a scheme to help their airline become more cost efficient - they hired 30 Indians in Mumbai to process tickets and keep track of cargo via the Internet. The same year, anther group of individuals at General Electric's offices in Gurgaon put together a blue-print for a special pilot project - a remote back-office to handle the paper work for GE's credit card business in the US.

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