Retail in India: getting organized to drive growth

Although India has emerged as one of the world's most attractive markets, the country is grappling with critical infrastructure and policy issues. The Confederation of Indian Industry (CII) engaged A.T. Kearney to conduct research to better understand the challenges facing organized retail in India today, and to develop specific, actionable recommendations. The research identified ten over-arching issues, which are widely experienced by retailers in India: Underdeveloped supply chain capabilities, inadequate utilities, IT infrastructure hurdles, Supply base (vendor) hurdles, inadequate human resources, Limited consumer insights, Taxation challenges, Real Estate hurdles, Insufficient government incentives, Policy challenges. The research also examined these issues across geographies, specifically for seven states and union territories. Additionally, the report discusses potential actions that the government and the retail industry can take to improve the retail climate.