Chocolates on the pillow aren't enough: reinventing the customer experience Tisch, Jonathan M.

By:

Tisch, Jonathan M

Contributor(s):

Weber, Karl

Material type: Text

TextPublication details: New Jersey John Wiley & sons, Inc. 2007 Description: xii, 256 pISBN:

9780470043554

Subject(s):

DDC classification:

647.94

Summary: There are a lot of great stories in this book stories we can all use to become great, not better, at creating meaningful experiences for our customers. And by combining the stories with well-thought strategies and insights, Mr. Tisch has created a winner with Chocolates on the Pillow Aren't Enough. This is not a book about hotel guest service. It's a book about building brands, strengthening relationships, customizing the client experience, leveraging technology, and achieving both security and transparency for clients in today's world. Tisch offers examples and lessons from every conceivable industry sector. It's extremely well crafted. Chocolates on the Pillow Arne't Enough is one of those rare books you should not only read for yourself; you should share it with every person in your organization.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Book	Ahmedabad	647.94 T4C4 (Browse shelf(Opens below))	Available		164046

Total holds: 0

Browsing Ahmedabad shelves Close shelf browser (Hides shelf browser)

Previous	No cover image available							Next
Previous	647.94 P7E6-II Employment in service sector: a case study of hotel industry in Delhi	647.94 S2R6 Role of buyers in the development of the hotel furniture industry in Kenya	647.94 S3 Service quality management in hospitality, tourism and leisure	647.94 T4C4 Chocolates on the pillow aren't enough: reinventing the customer experience	647.94 U6N3 Negotiating international hotel chain management agreements: a primer for hotel owners in developing countries	647.94 W4U6 Understanding the hospitality consumer	647.94068 P8P7 Principles and practices of management	Next

There are a lot of great stories in this book stories we can all use to become great, not better, at creating meaningful experiences for our customers. And by combining the stories with well-thought strategies and insights, Mr. Tisch has created a winner with Chocolates on the Pillow Aren't Enough. This is not a book about hotel guest service. It's a book about building brands, strengthening relationships, customizing the client experience, leveraging technology, and achieving both security and transparency for clients in today's world. Tisch offers examples and lessons from every conceivable industry sector. It's extremely well crafted. Chocolates on the Pillow Arne't Enough is one of those rare books you should not only read for yourself; you should share it with every person in your organization.

There are no comments on this title.

to post a comment.