Total supply chain management Basu, Ron

This book shows how to add value to an organization through the optimum use of resources and supply chain elements and through the provision of improved customer satisfaction. Resources are defined as all available resources, whether owned or borrowed along the complete supply chain, from the supplier's supplier, through to the customer's customer. Specific supply chain issues and opportunities related to service industries, e-Supply Chain and emerging markets like India are key features of this book. Presents an integrated approach to supply chain excellence driven by a cross-functional sales and operations plan Essential handbook for those in Logistics, Purchasing, Planning and Distribution Management provides the fundamental concepts, tools and techniques to support a supply chain excellence initiative Total Supply Chain Management shows how to add value to the organisation, whether it is in manufacturing or service sector, through the improved use of resources and supplier partnerships by taking into account the new challenges of the 21st Century and through the provision of improved customer satisfaction.