The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor.
Material type: TextPublication details: New York, N.Y. : McGraw-Hill, c2003.Description: viii, 353 p. : ill. ; 24 cmISBN:- 0071409351 (hardcover : alk. paper)
- CRM handbook
- 658.8/12 21
- HF5415.5 .U45 2003
Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|
Book | Ahmedabad | 658.812 (Browse shelf(Opens below)) | Available | 153566 |
Total holds: 0
Includes bibliographical references (p. 313-319) and index.
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