Dabbawala of Mumbai: masters of supply chain management Agrawal, Pawan G.

By:

Agrawal, Pawan G

Contributor(s):

Nandi, Subrata Kumar

Publication details: 2009 L. B. Associates (Pvt) Ltd. NoidaDescription: 126 pISBN:

9788190553766

Subject(s):

DDC classification:

658.80954792 A4D2

Summary: Every working day, some 5000 men (and 4 women at last count) pick up fresh hot meals packed in tiffins (lunch boxes) from the homes of close to 200,000 of these workers and deliver the same to their places of work, just in time for lunch. After lunch they reverse the process by picking up the empty tiffins and taking them back to the workers0 homes. Incredibly, they only make one mistake in 16 million transactions, thus earning themselves Six Sigma designation by Forbes Magazine and ISO 9001 accreditation. It0s no surprise that HRH Prince Charles visited the Mumbai Dabbawala in 2003 while visiting Mumbai, and that Sir Richard Branson of Virgin Atlantic did the same in 2005. In fact, Sir Richard spent a day with the Dabbawala similar to the one described in the photo feature inside the book. They are also registered in 0Ripley0s Believe it or Not.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	Ahmedabad	Non-fiction	658.80954792 A4D2 (Browse shelf(Opens below))	Available		177798

Total holds: 0

"Principal Sponsor (Spoon): Dynamic Logistics."

Every working day, some 5000 men (and 4 women at last count) pick up fresh hot meals packed in tiffins (lunch boxes) from the homes of close to 200,000 of these workers and deliver the same to their places of work, just in time for lunch. After lunch they reverse the process by picking up the empty tiffins and taking them back to the workers0 homes. Incredibly, they only make one mistake in 16 million transactions, thus earning themselves Six Sigma designation by Forbes Magazine and ISO 9001 accreditation. It0s no surprise that HRH Prince Charles visited the Mumbai Dabbawala in 2003 while visiting Mumbai, and that Sir Richard Branson of Virgin Atlantic did the same in 2005. In fact, Sir Richard spent a day with the Dabbawala similar to the one described in the photo feature inside the book. They are also registered in 0Ripley0s Believe it or Not.

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