Management basics for information professionals Evans, G. Edward

Table of Contents

List of Illustrations
Preface

Part I: Managerial Environment

Chapter 1. Introduction

What Is Management?
What Do Managers Do?
Organizational Skill Sets
Management Concepts
Your Future as a Manager
Key Points to Remember
References
Launching Pad


Chapter 2. Operating Environment

Formal Organizations
Nonprofit Organizations
Environment and the Organization
Environmental Scanning
Forecasting the Environment
Anti-Environmental Views
Organizational Culture
People-Friendly Organizations
Key Points to Remember
References
Launching Pad


Chapter 3. Legal Issues and Library Management

Establishing a Library
Libraries, Users, Safety, and the Law
Tort Law and Liability
Malpractice and Librarians
Library Services and the Law
User Privacy
Contracts and Licenses
Copyright
Documentation
Key Points to Remember
References
Launching Pad


Part II: Managerial Skill Sets

Chapter 4. The Planning Process

The Nature of Planning
Types of Plans
Scenario Planning
Project Management
Who Should Plan?
Value of Planning
Key Points to Remember
References
Launching Pad


Chapter 5. Power, Accountability, and Responsibility

Power
Influence
Authority
Accountability
Governance
Responsibility
Status
The Visible and Invisible Organization
Key Points to Remember
References
Launching Pad


Chapter 6. Delegating

Trust and Delegation
Creating a Structure or Restructuring
Delegation Options
Teams
Committees
Span of Control
Centralization/Decentralization
Learning Organizations
Key Points to Remember
References
Launching Pad


Chapter 7. Decision Making

Decision-Making Environment
Types of Decisions
Styles of Decision Making
Rational Decision Making
Problem Solving and Rational Decision Making
Types of Solutions
Decisions and Accountability
Individual and Group Decision-Making Processes
Decision Aids
Key Points to Remember
References
Launching Pad


Chapter 8. Communicating

Picking the Right Channel for Your Message
Communication Process
Organizational Barriers to Communication
Generational Communication Preferences
Communication Needs
Principles of Effective Organizational Communication
Written and Oral Communications
Listening
Other Issues in Communication
Channels, Direction, and Legitimacy of Communication
Key Points to Remember
References
Launching Pad


Chapter 9. Changing and Innovating

Nature of Change
Change Process Models
Resistance to Change
Implementing Change
Stress and the Organization
Innovation and Libraries
Innovation Techniques
Key Points to Remember
References
Launching Pad


Chapter 10. Assessment, Quality Control, and Operations

Assessment and Accountability
Why Analyze Performance?
What Is Quality?
Assessment Tools
User Data Collecting Methods
Quality Control
Key Points to Remember
References
Launching Pad


Chapter 11. Marketing

Why Market Libraries?
What Is Marketing?
Marketing Process
Integrated Market Planning and Continuous Feedback
Internal Marketing
Marketing Audit
Branding
Promotion
Public Relations
Advocacy
Key Points to Remember
References
Launching Pad


Part III: Managing People

Chapter 12. Motivating

Performance and Motivation
Motivation and Behavior
Content Theories
Process Theories
Reinforcement Theories
Motivating Teams
Public Service Motivation
Key Points to Remember
References
Launching Pad


Chapter 13. Leading

What Is Leadership?
Approaches to Leadership
Functions of Leadership
Developing Leadership Skills
Emotional Intelligence
One-on-One Learning
Do Gender Differences Matter in Leadership?
E-leadership
Key Points to Remember
References
Launching Pad


Chapter 14. Building Teams

Value of Teams
What Are Teams?
Before You Start Team Building
Creating and Maintaining Teams
Team-Based Libraries
Key Points to Remember
References
Launching Pad


Chapter 15. Addressing Diversity

Defining Diversity
How Do You View Cultural Diversity?
Managerial Responsibility
Individual Responsibility
Role of Professional Associations
Planning for Diversity
Library Governance and Diversity
Staffing Issues
Generational Differences
Providing Service to a Diverse Community
Collections and Cultural Diversity
Key Points to Remember
References
Launching Pad


Chapter 16. Staffing

Legal Concerns in Human Resource Management
Determining Staffing Needs
Staffing Process
Recruitment
The New Employee
Developing and Retaining Staff
Performance Appraisal
Corrective Action
Progressive Discipline
Grievances
Unions and Merit Systems
Volunteers
Planning for Volunteers
Key Points to Remember
References
Launching Pad


Part IV: Managing Things

Chapter 17. Managing Money

Budget as a Control Device
Budget Cycle
Budget Preparation
Defending the Request
Budget Types
Budget Formats
Fund Accounting
Audits and Auditors
Budget Reports
Income Generation
Key Points to Remember
References
Launching Pad


Chapter 18. Managing Technology

Technology’s Role in Library Operations
Staff Background and Training
Technology Planning
Controlling Technology Costs
Technology Issues and Libraries
Cloud Computing
Social Media
Collaboration
Key Points to Remember
References
Launching Pad


Chapter 19. Managing and Planning Physical Facilities

Library as Place
Managing the Facility
Emergency and Disaster Management
Sustainability
Planning for New Space
Moving to a New Location
Key Points to Remember
References
Launching Pad


Part V: Managing Yourself and Your Career

Chapter 20. Ethics

Why Ethics Matter
Standards, Values, and Codes
ALA’s Code of Ethics
Key Points to Remember
References
Launching Pad


Chapter 21. Planning Your Career

Career-Planning Process
Marketing Yourself
Flexible Ways of Working
Career Breaks
The Work/Life Debate
Factors That Contribute to Success
References
Launching Pad

Completely revised and expanded to reflect the rapidly changing sphere of information services, this comprehensive introduction to the management of libraries builds the basic skills good library managers must exercise. The authors offer an authoritative approach on the fundamental concepts of management while recognizing the diverse needs of different operating environments.

Drawing from examples of successful leadership techniques from a variety of services – archives, information brokers, libraries, records managements and more, this book demonstrates the most effective ways to plan, delegate, make decisions, communicate, and lead a team. Equal emphasis is placed on personal, fiscal, and technological issues, as well as a look at what the future may hold for incoming managers.