Surviving the toxic workplace: protect yourself against coworkers, bosses, and work environments that poison your day Durre, Linnda

Table of contents:

1.Introduction

Part 1: Staff Infections
2.What they are and why they happen
3.The negative side effects of staff infections
4.Why office germs are so contagious
5.How staff infections can hurt your company

Part 2: How to Recognize Staff Infections
6.Knowing Your blood type: are you negative or positive?
7.Making a diagnosis: a profile of the 12 most common staff infections
8.Performing a check-up: which staff infection are you dealing with?
9.Wash your hands before approaching: general advice on dealing with toxic people

Part III: Treatment Options for Staff Infections
10.Inoculating Yourself: Preparing Yourself to Deal with a Staff Infection
11.X-ray, stat!: the core essentials of communications
12.The seven components of effective communication
13.Dealing with different conflict styles
14.The sandwich communication technique
15.Proven assertiveness techniques that work

Part IV: The Follow-up Visit
16.Best and worst case scenarios
17.Is this a life worth saving?
18.Preventing further infection
19.When it's time to pull the plug

Proven techniques for dealing with workplace issues successfully
Do you dread going to work? Dealing with pestering coworkers, unmanageable managers, angry clients can take its toll on your job performance. And in these difficult economic times, no one can afford to lose their jobs.
In Surviving the Toxic Workplace, syndicated author and psychotherapist Linnda Durre teaches you how to pinpoint and treat these office maladies with effective communication and conflict negotiation techniques that are sure to bring you peace of mind and peace at work.
Surviving the Toxic Workplace shows you:
• Why these office conflicts erupt
• How to identify and treat the 12 most common types of toxic co-workers, situations, and environments
• The seven components of effective communication techniques you can use in various situations
• How to deal with different conflict styles
Don't let office conflicts drain you of energy or interfere with your job performance. Treat the malady before it gets out of hand with Surviving the Toxic Workplace.

(http://www.mhprofessional.com/product.php?isbn=007166467X)