Customer relationship management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh.
Material type: TextPublication details: New Delhi : Tata McGraw-Hill Pub. Co., c2001.Description: xv, 544 p. : ill. ; 25 cmISBN:- 0070435049
- 658.8/12 21
- HF5415.5 .C8362 2001
Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|
Book | Lucknow | 658.812 CUS (Browse shelf(Opens below)) | Available | IIML-29072 |
Total holds: 0
Papers presented at an international conference.
Includes bibliographical references.
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