Manager's guide to operations management / John Kamauff.

Includes index.

Operations management: combining art, science, and good shoes -- Product design and process development: build it right and they will come -- Improving producting processes: the best keeps getting better -- Quality and operations management: the journey without end -- Lean thinking (and doing) -- Operations management as a system: supply chain--the tie that binds and creates value -- Managing projects: creating the light at the end of the tunnel -- Forecasting, planning, and scheduling: taking he guesswork out of guesswork -- Sourcing, procurement, logistics, and outsourcing: find it, get it, and keep it! -- Inventory management: the good, the bad, and the ugly -- Operations technology: paving the way operations should work -- Corporate social responsibility: saving the planet is good business -- The role of the operations manager: using science and art to meet the challenges ahead.