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Lean solutions : how companies and customers can create value and wealth together / James P. Womack and Daniel T. Jones.

By: Contributor(s): Material type: TextTextPublication details: New York, NY : Free Press, c2005.Description: 355 p.: ill.; 24 cmISBN:
  • 0743277783 (hbk.)
  • 9780743276030
Subject(s): DDC classification:
  • 658.812 WOM
Online resources: Summary: A massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from, yet our experience of obtaining and using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers. In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies alike how they can align their goals to achieve greater value with less waste.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Book Book Bangalore 658.812 WOM (Browse shelf(Opens below)) Available IIMB-78131
Total holds: 0

Includes bibliographical references (p. 331-336) and index.

A massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from, yet our experience of obtaining and using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers. In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies alike how they can align their goals to achieve greater value with less waste.

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