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Delivering service quality : managerial challegnes for the 21st century / M. Raghavachari and K. V. Ramani.

By: Contributor(s): Material type: TextTextPublication details: Delhi : Macmillan, 2000.Description: 651 p. ; 26 cmISBN:
  • 0333934091
Subject(s): DDC classification:
  • 658.8343 RAG [ Shelf 9]
LOC classification:
  • 658.8343 RAG
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Book Book Shillong 658.8343 RAG (Browse shelf(Opens below)) Available IIMSH-0005627
Total holds: 0

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