Health care operations management: a systems perspective

Part I An Overview to Health Care Operations Chapter 1 Operations Management and Decision Making Chapter 2 Hospitals and the Health Care Industry Chapter 3 Operational Finance Chapter 4 Health Plan Operations Part II Methods for Improving Operations Chapter 5 Operational Planning and Analysis Chapter 6 Quality and Process Management Chapter 7 Six Sigma and Lean Management Chapter 8 Forecasting and Decision Tools Chapter 9 Productivity and Performance Management Chapter 10 Project Management Part III Analytical Tools and Technology Chapter 11 Operational Metrics in Health Care Organizations Chapter 12 Statistical Applications in Operations Management Chapter 13 Using Information Technology in Operations Management Chapter 14 Operations Analysis and Benchmarking Part IV Health Care Supply Chain Chapter 15 Supply Chain Management Chapter 16 Purchasing and Materials Management Chapter 17 Financial Management of Inventory Chapter 18 Operations Management in the Pharmacy Appendix A Answers to Selected Chapter Exercise Problems

Operations management is increasingly a critical skill needed in today's health care leader. Managing your organization's complex interdisciplinary processes, labor and asset productivity, and operational performance involves quantitative and qualitative skills. Covering a range of topics from quality management to data analyses, Health Care Operations Management: A Systems Approach clearly explains the important concepts and skills necessary to lead a modern health care organization. Logically organized in four parts, Health Care Operations Management: A Systems Approach looks at operations, systems and financial management; methods for improving operations; analytical tools and technology; and health care supply chain. Thoroughly revised, the new Third Edition offers new content on health plan operations, use of information technology in operations management, and analytics - topics often overlooked in most health care operational management texts.