Implementing digital reference services : setting standard and making it real / R David Lankes, Charles R McClure, Melissa Gross and Jeffery Pomerantz
Material type:
TextPublication details: London : Facet Publishing, 2003Description: xv, 232p. 28cmISBN: - 1856044629
- 025.524 LAN
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Calcutta | 025.524 LAN (Browse shelf(Opens below)) | Available | IIMC-116723 |
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| 025.524 HAR Online information retrieval : | 025.524 HEP Developing people's information capabilities | 025.524 INT Representation and exchange of knowledge as a basis of information processes | 025.524 LAN Implementing digital reference services : | 025.524 LAN Virtual reference experience : | 025.524 MEE Information retrieval : | 025.524 MEL Advanced topics in information retrieval / |
The advent of digital and virtual technology has meant radical implications and opportunities for reference services. This book provides comprehensive survey of current practice and focus on the theoretical and practical issues of digital reference in libraries and information services, with special emphasis on the theme of quality standards and evaluation. Emerging digital reference standards; moving from virtual to co-operative reference service models; understanding the information needs of adult learners; information-seeking behavior of online users; assess quality in digital reference services are also discussed.
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