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The trusted leader : building the relationships that make government work / Terry Newell, Grant Reeher and Peter Ronayne

By: Contributor(s): Material type: TextTextPublication details: Los Angeles : Sage, 2012Edition: 2nd edDescription: xvi, 448p. 22cmISBN:
  • 9781608712762
Subject(s): DDC classification:
  • 352.3 NEW
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In this book, chapter authors once again draw on their real-world experience to demonstrate the importance of values-based leadership. With new research and lessons from the first two years of the Obama administration, chapters focus on the concrete ways in which leaders build effective relationships and trust, while also improving themselves, their organizations, and those they coach. Surveying agencies both horizontally and vertically, the book also addresses how public managers can collaborate with political appointees and the legislative branch, while still engaging with citizens to create quality customer experiences.

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