Investigative interviewing : psychology, method and practice / Eugene F. Ferraro.

Includes bibliographical references and index.

Chapter 1: The Process of Investigation; Chapter 2: The Differences between the Public and Private Sector; Chapter 3: The Fundamentals of Interviewing; Chapter 4: The Investigative Interview Method; Chapter 5: Administrative Interviews and Communicating Our Results; Chapter 6: Deception Detection and the Process of Overcoming Objections and Denials; Chapter 7: Legal Challenges and Litigation Avoidance; Chapter 8: The Future of Investigative Interviewing; Chapter 9: Improving Results.

There are few skills more important to the modern fact finder than the ability to obtain information through effective interviewing. While most interviewing books are intended for law enforcement, they often present harsh and accusatory techniques that can be counterproductive in private sector investigations. Investigative Interviewing: Psychology, Method and Practice covers modern techniques for private sector investigative interviews. It outlines a highly structured and process-driven technique that takes a non-accusatory approach, uses no intimidation or coercion, and has been proven to achieve admission rates above 90 percent. This time-tested methodology is easy to learn and replicate and will help you to significantly diminish the likelihood of false confessions.