Individual sources, dynamics, and expressions of emotion [electronic resource] / edited by Wilfred J. Zerbe, Neal M. Ashkanasy and Charmine E.J. Hartel.

Individual sources, dynamics, and expressions of emotion / Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Härtel -- Root causes of positive emotion at work / Kristjan Laane, Balazs Aczel, Anthony Dickinson, Mare Teichmann -- Emotional regulation and ideation / Tobias Kollmann, Carina Lomberg -- Sympathy and anger : the role of attributions in emotional responses to abusive supervision / Hwanwoo Lee, Teri Elkins -- Putting the emotion back : exploring the role of emotion in disengagement / Ann Parkinson, Richard McBain -- The arm model to develop emotion-related abilities (ability EI) / Wolfgang G. Scherl -- A theoretical examination of mixed group mood : the construct and its performance consequences / Frank Walter, Bernd Vogel, Jochen I. Menges -- Pictures of Facial Affect-Ulm (PFA-U) : a new facs-based set of pictures for basic emotions / Kerstin Limbrecht-Ecklundt ... [et al.] -- Service employees trait authenticity and customer satisfaction / Dana Yagil, Hana Medler-Liraz -- Emotional labour and its consequences : the moderating effect of emotional intelligence / Catherine Prentice -- Lagged influences of customer mistreatment on employee mood : moderating roles of maladaptive emotion regulation strategies / Yujie Zhan, Mo Wang, Junqi Shi -- Brief emotional vocal expressions : proxies for decision making in emergency calls? / Martin G.A. Svensson, Erik Lindström -- "My boss is probably the devil!" Exploring employees online vents / Mindy K. Shoss, Allison H. Maurer, Elizabeth A. Rupprecht -- Affective displays in e-mail communication : evidence from the lab and the field / Liuba Y. Belkin, Terri R. Kurtzberg -- @ the emotional verge : when enough is enough in email conversations / Martin G.A. Svensson, Alf Westelius.

Research on emotion in organizations is the publication of the Emonet listserv http://www.emotionsnet.org, which hosts the biennial International Conference on Emotion and Worklife. Chapters in the series include a selection of peer-reviewed papers from the conference, together with invited chapters by leading scholars in the field of emotion in organizational settings.