Little big things in operational excellence

Table of Contents: 1: Many Hues of Operational Excellence 2: 7 Ps of Operational Excellence 3: Energizing an Operational Excellence Transformation 4: When a Rejected Take-off Is Imminent 5: Power of Early Wins 6: How to Lose Friends and Alienate Staff 7: 10 Laws of Process Work 8: Make Better Decisions by Questioning 9: The Bed Sheet Scandal 10: Taking the OPEX Flight 11: Alan Kurdi, Fukushima and Emotional Connection 12: It's Not WHAT but HOW You Say 13: Story of an Unsung Pioneer 14: Using Neuroscience to Manage Change 15: Pressing the Idea Button 16: When Good Is the Enemy of Better 17: It's Not Just about Cost Cutting 18: Collaboration Wins Games 19: Don't Serve Your Customers Deep-fried Lizards 20: Judgement of Paris 21: Power of Past Accomplishments 22: Complexity Management 23: Taking Risks during a Downturn 24: What the Tenerife Air Disaster Taught Us 25: Managing the Third-quarter Phenomenon 26: Learnings from the First Space Mutiny 27: Understanding the Blackbox Culture 28: Demystifying Robotic Process Automation 29: Embrace Conflict to Solidify Outcomes 30: Why Employees Don't Follow Processes 31: Perfect Your Brainstorming Techniques 32: Strategies for Behaviour Change 33: The Privacy Paradox 34: Nine Laws of Customers 35: Know Your Customers 36: The Power of Open Big Room 37: Knowing the Mechanics of Teams

This book is a guide that focuses on the softer dimensions of operational excellence. The author calls them the 'little big things', the solutions of which are found not just in the business world but the world beyond, such as behavioural sciences, space travel, conflicts, metaphors and stories from unsung pioneers. It provides insights on processes, data, automation, change management and culture. The book presents a groundbreaking way of doing things and define strategies to identify and prioritize opportunities, implement improvement plans, monitor, continuously improve and sustain results.