Customer first : a mindset that spells success in today's world

Table of Contents:- Chapter 1: Better Together: The 'Team' in Teamwork Theme: Collaborative and Cohesive Approach Chapter 2: Mindset Myopia: Missing the Wood for the Trees Theme: Outside-In and Empathetic Approach Chapter 3: Put the Cart before the Horse: Employee Engagement for Better Customer Engagement Theme: Empowerment Mindset Chapter 4: Secret Sauce: Cook Up Lasting Success through Value Creation Theme: Value-driven approach Chapter 5: Turn Adversity into Opportunity: Walk in Your Customers' Shoes Theme: Responsive Approach Chapter 6: More Bang for Your Buck: Customer Experience Drives Economic Value Theme: Proactive Approach Chapter 7: Close the Gap: Bridging the 'Physical-Digital' Divide Theme: Contemporary Approach Chapter 8: Fast and Furious: Keep Pace with the Customer Theme: Agile and Flexible Approach Chapter 9: Omnipresent: Service Ties That Bind Theme: Integrated and Holistic Approach Chapter 10: Customer Experience Is Everybody's Business Theme: Ownership Mindset Chapter 11: Through Thick and Thin: The Subtle Power of Strong Relationships Theme: Commitment Mindset Chapter 12: Change Is the Only Constant: Lead It Theme: Constantly Evolving Mindset Chapter 13: Future-proofing and Unlocking Value: Twin Imperatives Theme: Solution-Focused Approach

This book connects 13 core principles for daily practice, providing a hands-on approach to various customer experience challenges. The book emphasizes the importance of prioritizing customers in business strategies to achieve success. It underscores how customer-centric approaches are vital in the contemporary business landscape. It advocates for a customer-centric approach as the key to thriving in the modern business landscape. By prioritizing customer satisfaction, building relationships, and embracing innovation, businesses can position themselves for long-term success.