Field guide to rapid process improvement workshops in healthcare : applying lean to improve quality and patient experience

1. Structure of the Book 2. Lean in Health and Social Care Services 3. Beginning an RPIW 4. Preparatory Work 5. Process Mapping with a Team 6. Planning Meetings 7. RPIW, Day Minus One 8. Day One 9. Day Two 10. Days Three and Four 11. Day Five 12. After the RPIW 13. Organisational Context

This book provides a comprehensive guide to planning, delivering, and following up a weeklong Lean Quality Improvement event, also known as a Rapid Improvement Event or Rapid Process Improvement Workshop (RPIW). Drawing on over 100 experiences, the book provides information on how to run RPIWs, their integration into wider improvement processes, and how to maximize these processes within an organization. These weeklong events are popular in health and social care but lack a textbook to support them. The book aims to help people use best practices and avoid common problems. It includes an introduction to Lean concepts, examples and templates for workshops, and photographs of actual events.