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101.
If only we know what we know: transfer of internal knowledge and best practives / Carla O'dell and C. Jacson Grayson. by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : Free press, 1998
Availability: Items available for loan: Indore (1)Call number: 658.3124 I3O2.

102.
Delivering quality service: balancing costmer perceptions and exceptions / Valarie A. Zeithaml by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : Free press, 1990
Availability: Items available for loan: Indore (1)Call number: 658.812 D3Z3.

103.
Brand leadership / David A. Aaker and Erich Joachimsthaler. by
Material type: Text Text; Literary form: Not fiction
Publication details: New york : Free press, 2000
Availability: Items available for loan: Indore (1)Call number: 658.827 B7A2.

104.
Customer centred selling: eight steps to success from the world's best sales force / Robert L. Jolles. by
Material type: Text Text; Literary form: Not fiction
Publication details: New york : Free press, 1998
Availability: Items available for loan: Indore (1)Call number: 658.81 C8J6.

105.
Mega change: how today's leading companies have transformed their workforces / William F. Joyce by
Material type: Text Text; Literary form: Not fiction
Publication details: New york : Free press, 1999
Availability: Items available for loan: Indore (1)Call number: 658.406 M3J6.

106.
Comparative analysis of complex organizations: on power,involvement, and their correlates / Amitai Etzioni. by
Material type: Text Text; Literary form: Not fiction
Publication details: London : Free press, 1975
Availability: Items available for loan: Indore (1)Call number: 658.1 C6E8.

107.
Management redeemed: debunking the fads that undermine our corporations / Fredrick G. Hilmer and Lex Donaldson. by
Material type: Text Text; Literary form: Not fiction
Publication details: Free Press : New York, 1996
Availability: Items available for loan: Indore (1)Call number: 658 M2H4.

108.
Profiting from innovation: report of the three-year study from the National Academy of Engineering / William G. Jr. Howard and Bruce R. Guile. by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : Free press, 1992
Availability: Items available for loan: Indore (1)Call number: 658.514 P7H6.

109.
Break up: how companies use spin-offs to gain focus and grow strong / David Sadtler, Andrew Campbell, and Richard Koch. by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : Free press, 1997
Availability: Items available for loan: Indore (1)Call number: 658.16 B7S2.

110.
Charting the corporate mind: graphic solutions to business conflicts / Charles Hampden-turner. by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : Free press, 1990
Availability: Items available for loan: Indore (1)Call number: 658.4012 C4H2.

111.
Discovering the soul of service / Leonard L. Berry by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : Free press, 1999
Availability: Items available for loan: Indore (1)Call number: 658.812 D4B3.

112.
On great service: framework for action / Leonard L. Berry by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : Free press, 1995
Availability: Items available for loan: Indore (1)Call number: 658.812 O6B3.

113.
Cases in competitive strategy / Michael E. Porter by
Material type: Text Text; Literary form: Not fiction
Publication details: New york : Free press, 1983
Availability: Items available for loan: Indore (2)Call number: 658.4012 C2P6, ...

114.
Clickable corporation: successful strategies for capturing the internet advantage / Jonathan Rosenoer, Douglas Armstrong, and J. Russell Gates. by
Material type: Text Text; Literary form: Not fiction
Publication details: New york : Free press, 1999
Availability: Items available for loan: Indore (1)Call number: 658.4012 S8G2.

115.
Managing customer value: creating quality and service that customers can see / Bradley T. Gale and Robert Chapman Wood. by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : Free press, 1994
Availability: Items available for loan: Indore (1)Call number: 658.812 M2G2.

116.
Managing the professional service firm / David H. Maister by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : Free press, 1993
Availability: Items available for loan: Indore (1)Call number: 658 M2M2.

117.
Vision, values, and courage: leadership for quality management / Neil H. Snyder, James J. Dowd, and Dianne Morse Houghton. by
Material type: Text Text; Literary form: Not fiction
Publication details: New york : Free press, 1994
Availability: Items available for loan: Indore (1)Call number: 658.562 V4S6.

118.
Strategic operations: competing through capabilities / Robert H. Hayes, Gary P. Pisano, and David M. Upton. by
Material type: Text Text; Literary form: Not fiction
Publication details: New york : Free press, 1996
Availability: Items available for loan: Indore (1)Call number: 658.4012 S8H2.

119.
Corporate imagination plus: five steps to translating innovative strategies into action / James F. Bandrowski by
Material type: Text Text; Literary form: Not fiction
Publication details: New york : Free press, 1990
Availability: Items available for loan: Indore (1)Call number: 658.4012 C6B2.

120.
Strategic planning what every manager must know / George A. Steiner by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : Free press publication, 1979
Availability: Items available for loan: Indore (1)Call number: 658.4012 S8S8.

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