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181.
Delivering quality service: balancing customer perceptions and expectations/ Valarie A. Zeithaml, A. Parasuraman and Leonard L. Berry by
Material type: Text Text; Format: print
Publication details: New York: Free press, 1990
Availability: Items available for loan: Indore (1)Call number: 658.812 Z3D3.

182.
The Seat of the soul by
Material type: Text Text; Format: print
Publication details: New York: Free press, 2007
Availability: Items available for loan: Indore (2)Call number: 158.1 Z8S3, ...

183.
Smart Trust: creating prosperity, energy and Joy in a low-trust world / Stephen M. R. Covey, Greg Link and Rebecce R. Merrill by
Material type: Text Text; Format: print
Publication details: London: Free press, 2012
Availability: Items available for loan: Indore (1)Call number: 158.1 C6S5.

184.
The White Tiger: a novel / Arvinda Adiga by
Material type: Text Text; Format: print
Publication details: New York: Free press, 2008
Availability: Items available for loan: Indore (1)Call number: 823 A2W4.

185.
Behavior in public places: notes on the social organization of gatherings / Erving Goffman by
Material type: Text Text; Format: print
Publication details: New York: Free Press, 1963
Availability: Items available for loan: Indore (1)Call number: 301.15 G6B3.

186.
Process and reality: an essay in cosmology / Alfred North Whitehead, David Ray Griffin and Donald W. Sherburne by
Edition: Corrected Edition
Material type: Text Text; Format: print
Publication details: New York: The Free Press, 1985
Availability: Items available for loan: Indore (1)Call number: 113 W4P7.

187.
8th habit: from effectiveness to greatness / Stephen R. Covey [Book CD ROM] by
Material type: Computer file Computer file; Format: electronic ; Type of computer file: game
Publication details: New York : Free press, 2004
Availability: Items available for loan: Indore (1)Call number: .

188.
Marketing services: competing through quality by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 1991
Availability: Items available for loan: Bodh Gaya (1)Call number: 658.8 BER.

189.
Competitive advantage: creating and sustaining superior performance by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 2004
Availability: Items available for loan: Bodh Gaya (2)Call number: 658.4092 POR, ...

190.
Competitive strategy: techniques for analyzing industries and competitors by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 2004
Availability: Items available for loan: Bodh Gaya (2)Call number: 658 POR, ...

191.
Managing brand equity by
Material type: Text Text; Literary form: Not fiction
Publication details: New York Free Press 1991
Availability: Items available for loan: Nagpur (1)Call number: 658.827 A2M2.

192.
Competitive strategy: techniques for analyzing industries and competitors by
Material type: Text Text; Literary form: Not fiction
Publication details: New York Free Press 1980
Availability: Items available for loan: Nagpur (1)Call number: 658.4012 P6C6.

193.
Negotiating rationally by
Material type: Text Text; Literary form: Not fiction
Publication details: Washington D.C Free Press 1994
Availability: Items available for loan: Nagpur (1)Call number: 658.4053 B2N3.

194.
Marketing imagination by
Publication details: New Delhi Free Press 1986
Availability: Items available for loan: Nagpur (1)Call number: 658.8 L3M2.

195.
The halo effect - and the eight other business delusions that deceive managers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 2007
Availability: Items available for loan: Nagpur (1)Call number: 658 R6H2.

196.
The emerging markets century: how a new breed of world-class companies is overtaking the world by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 2007
Availability: Items available for loan: Nagpur (1)Call number: 338.9 A4E6.

197.
Flourish by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 2011
Online resources:
Availability: Items available for loan: Udaipur (2)Call number: 150.19, ...

198.
Discovering The Soul of Service by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 1999
Online resources:
Availability: Items available for loan: Udaipur (6)Call number: 658.8, ...

199.
Profit Beyond Measure by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NewYork Free Press 2000
Online resources:
Availability: Items available for loan: Udaipur (1)Call number: 658.4.

200.
Strategic cost management: the new tool for competitive advantage/ by John K. Shank, Vijay Govindrajan by
Material type: Text Text; Format: print
Publication details: New York : Free Press, 1993
Availability: Items available for loan: Udaipur (1)Call number: 657.42.

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