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21.
Value-added customer service : the employee's guide for creating satisfied customers / Tom Reilly. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago : Contemporary Books, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 658.818 REI .

22.
Introduction to statistical quality control / Douglas C. Montgomery. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Wiley, c1996
Other title:
  • Statistical quality control
Availability: Items available for loan: Kozhikode (1)Call number: 519.248 MON .

23.
Women transforming communications : global intersections / editors, Donna Allen, Ramona R. Rush, Susan J. Kaufman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Thousand Oaks, Calif. : Sage Publications, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 316.77:396 ALL .

24.
Strategic management / Alex Miller, Gregory G. Dess. by Series: McGraw-Hill series in management
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 658 MIL .

25.
Design for excellence / James G. Bralla. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1996
Online resources:
Availability: Items available for loan: Kozhikode (1)Call number: 658.512.2 BRA .

26.
Business / Ricky W. Griffin, Ronald J. Ebert. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 658 GRI .

27.
Buying stocks without a broker / Charles B. Carlson. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 336.76 CAR .

28.
Building strong brands / David A. Aaker. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Free Press, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 659.127.6 AAK;1 .

29.
Achieving the competitive edge : a practical guide to world-class competition / Harry K. Jackson, Jr., Normand L. Frigon. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Wiley, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 658 JAC .

30.
Cost management of capital projects / Kurt Heinze. by Series: Cost engineering (Marcel Dekker, Inc.) ; 27.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Marcel Dekker, c1996
Online resources:
Availability: Items available for loan: Kozhikode (1)Call number: 658:657.47 HEI .

31.
Modeling dynamic transportation networks : an intelligent transportation system oriented approach : with 51 figures / Bin Ran, David Boyce. by
Edition: 2nd rev. ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Berlin ; New York : Springer-Verlag, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 681.324 RAN .

32.
Advanced methods in transportation analysis / Lucio Bianco, Paolo Toth, eds. by Series: Transportation analysis
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Berlin ; New York : Springer, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 656 BIA .

33.
International business finance : a concise introduction / T.W. McRae. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester, West Sussex, England ; New York : Wiley, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 339.7(100) MCR .

34.
Structural competitiveness in the Pacific : corporate and state rivalries / edited by Gavin Boyd. by Series: New horizons in international business
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cheltenham, UK ; Brookfield, VT, US : E. Elgar, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 339 BOY .

35.
People styles at work : making bad relationships good and good relationships better / Robert Bolton and Dorothy Grover Bolton. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : AMACOM, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 159.9 BOL .

36.
The working woman's guide to managing time : take charge of your job and your life while taking care of yourself / Roberta Roesch ; foreword by Alec Mackenzie. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 396.5 ROE .

37.
Enterprise networking : strategies and transport protocols / James Martin with Kathleen Kavanagh Chapman, Joe Leben. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Prentice Hall PTR, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 681.324 MDR .

38.
Distributed information systems in business / W. König ... [et al.] (eds.). by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Berlin ; New York : Springer-Verlag, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 658:681.324 KON .

39.
Case studies in human ecology / edited by Daniel G. Bates and Susan H. Lees. by Series: The language of science
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Plenum Press, c1996
Availability: Items available for loan: Kozhikode (1)Call number: 504.75 BAT .

40.
Understanding and managing organizational behavior / Jennifer M. George, Gareth R. Jones. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Reading, Mass. : Addison-Wesley Pub., c1996
Availability: Items available for loan: Kozhikode (1)Call number: 658:06.01 GEO .

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