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	1.	Excellence in business communication by Thill, John V Bovée, Courtland L Edition: 12th Material type: Text; Format: print ; Literary form: Not fiction Publication details: England Pearson Education Limited 2017 Availability: Items available for loan: Bodh Gaya (1)Call number: 658.45 THI. Place hold
	2.	Using Conversation Analysis for Business and Management Students by David Greatbatch by David Greatbatch [Author] Timothy Clark Publication details: New Delhi Sage 2018 Availability: Items available for loan: Visakhapatnam (1)Call number: 302.346 GRE. Place hold

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