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	1.	Becoming the best: Empowering employees to deliver service excellence / by Colin J M Thompson. by Thompson, Colin J M Series: Becoming the Best Report Series Material type: Text; Literary form: Not fiction Publication details: Bedford: I F S International, 1994 Availability: Items available for loan: Bangalore (1)Call number: 658.314 THO. Place hold
	2.	Kaizen: The right approach to continuous improvement / by Ken C E Lewis. by Lewis, Ken C E Series: Becoming the Best Report Series Material type: Text; Literary form: Not fiction Publication details: United Kingdom: I F S International, 1995 Availability: Items available for loan: Bangalore (1)Call number: 658.562 LEW. Place hold
	3.	No cover image available Managing service quality : an IFS executive briefing. / edited by Graham Clark. by Clark, Graham [Editor.] Material type: Text; Literary form: Not fiction Publication details: Bedord : I F S International, 1990 Availability: Items available for loan: Bangalore (1)Call number: 658.812 CLA. Place hold
	4.	Managing the integrity factor / by James J Lynch. by Lynch, James J Material type: Text; Literary form: Not fiction Publication details: Bedford: I F S International, 1994 Availability: Items available for loan: Bangalore (1)Call number: 174.4 LYN. Place hold
	5.	SPC and business improvement / by Mal Owen. by Owen, Mal Material type: Text; Literary form: Not fiction Publication details: Bedford: I F S International, 1993 Availability: Items available for loan: Bangalore (1)Call number: 519.50681 OWE. Place hold
	6.	No cover image available Strategic toolkit / by John Marsh. by Marsh, John Material type: Text; Literary form: Not fiction Publication details: Bedford: I F S International, 1993 Availability: Items available for loan: Bangalore (1)Call number: ADBE/AEC75 M353. Place hold

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