Implementing digital reference services : setting standard and making it real / R David Lankes, Charles R McClure, Melissa Gross and Jeffery Pomerantz

By:

Lankes, David R (ed)

Contributor(s):

Material type: Text

TextPublication details: London : Facet Publishing, 2003Description: xv, 232p. 28cmISBN:

1856044629

Subject(s):

Electronic reference services (Libraries)

DDC classification:

025.524 LAN

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Book	Calcutta	025.524 LAN (Browse shelf(Opens below))	Available		IIMC-116723

Total holds: 0

The advent of digital and virtual technology has meant radical implications and opportunities for reference services. This book provides comprehensive survey of current practice and focus on the theoretical and practical issues of digital reference in libraries and information services, with special emphasis on the theme of quality standards and evaluation. Emerging digital reference standards; moving from virtual to co-operative reference service models; understanding the information needs of adult learners; information-seeking behavior of online users; assess quality in digital reference services are also discussed.

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