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	1.	No cover image available Cases in operations management: analysis and action Sasser, W Earl by Sasser, W Earl Clark, Kim B Garvin, David A Graham Margaret B.W Jaikumar, Ramchandran Maister, David H Material type: Text; Format: print ; Literary form: Not fiction Publication details: Homewood, Ill. Irwin 1982 Availability: Items available for loan: Ahmedabad (1)Call number: 658.5 S2C2. Place hold
	2.	Service breakthroughs: changing the rules of the game Heskett, James L. by Heskett, James L Sasser, W. Earl Hart, Christopher, W.L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Free Press 1990 Availability: Items available for loan: Ahmedabad (1)Call number: 658.812 H3S3. Place hold
	3.	The ownership quotient: putting the service profit chain to work for unbeatable competitive advantage Heskett, James L. by Heskett, James L Sasser, W. Earl Wheeler, Joe Publication details: Boston, Massachusetts Harvard Business Press 2008 Availability: Items available for loan: Ahmedabad (1)Call number: 659.1 H3O9. Place hold

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