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	1.	Assuring customer satisfaction: a guide for business and industry Cron, Rodney L. by Cron, Rodney L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Van Nostrand Reinhold Co. 1974 Availability: Items available for loan: Ahmedabad (1)Call number: 658.812 C7A8. Place hold
	2.	Global vision : building new models for the corporation of the future Daniels, John L. by Daniels, John L Daniels, N. Caroline Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill, Inc 1994 Availability: Items available for loan: Ahmedabad (1)Call number: 658.84 D2G5. Place hold

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