Art of service recovery: Attributions and consequences / by Scott R Swanson.

By: Material type: TextTextPublication details: Michigan: U M I Dissertation services, 1997.Description: 232pSubject(s): DDC classification:
  • 658.8 SWA
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Book Book Bangalore 658.8 SWA (Browse shelf(Opens below)) Available IIMB-A23752
Book Book Bangalore 658.8 SWA (Browse shelf(Opens below)) Available IIMB-60013
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