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	1.	CRM in financial services : a practical guide to making customer relationship management work / Bryan Foss & Merlin Stone. by Foss, Bryan Stone, Merlin, 1948- Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Milford, CT : Kogan Page, 2002 Online resources: Publisher description Contributor biographical information Availability: Items available for loan: Indore (1)Call number: 658.812 C7F6. Place hold
	2.	Open access: the road to freedom by Proceedings of the 3rd annual conference of the Society of Information Science (SIS), held at CSIR-IICB Ghosh, Narayan Chandra [Editor] Mukhopadhyay, Parthasarathi [Associate Editor] Mukherjee, Bhaskar [Associate Editor] Pal, Jiban K [Associate Editor] Material type: Text; Literary form: Not fiction Publication details: Kolkata Prova Prakashani 2018 Availability: Items available for loan: Nagpur (1)Call number: 025.0285 P7O7. Place hold

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