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Six sigma business scorecard: ensuring performance for profit Gupta, Praveen by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw-Hill 2004
Availability: Items available for loan: Ahmedabad (1)Call number: 658.562 G8S4.

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A complete and balanced service scorecard: creating value through sustained performance improvement Tyagi, Rajesh K. by
Publication details: New Delhi Dorling Kindersley/Pearson Education 2008
Availability: Items available for loan: Ahmedabad (1)Call number: 658.4013 T9C6.

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