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	1.	Customer service best practices : case studies and strategies / Ed. by Ron Zemke and John A. Woods by Zemke, Ron Woods, John A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai : Jaico , 2004 Availability: Items available for loan: Indore (1)Call number: 658.812 Z3C8. Place hold
	2.	Successful service operations management by Metters, Richard Edition: 2nd ed. Material type: Text; Literary form: Not fiction Publication details: New Delhi Cengage Learning 2006 Availability: Items available for loan: Nagpur (2)Call number: 658.812 M3S8, ... Place hold
	3.	Customer service best practices: case studies and strategies by Zemke, Ron [Editor] Woods, John A [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai Jaico Publishing House 2004 Availability: Items available for loan: Ahmedabad (1)Call number: 658.8 C8. Place hold
	4.	How Toyota became #1: leadership lessons from the world's greatest car company Magee, David by Magee, David Publication details: New York Penguin Books 2007 Availability: Items available for loan: Ahmedabad (1)Call number: 658.4092 M2H6. Place hold
	5.	Customer service best practices: Case studies and strategies / edited by Ron Zemke, John A Woods. by Woods, John A [Editor] Zemke, Ron [Editor] Material type: Text; Literary form: Not fiction Publication details: Mumbai: Jaico, 2004 Availability: Items available for loan: Bangalore (1)Call number: 658.8120722 ZEM. Place hold
	6.	How toyota became No. 1: Leadership lessons from the world's greatest car caompany / by david Magee. by Magee, david Material type: Text; Literary form: Not fiction Publication details: New Delhi: Penguin Books India, 2008 Availability: Items available for loan: Bangalore (1)Call number: 658.4092 MAG. Place hold

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