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1.
Positioning services in competitive markets by Series: Winning in service markets ; Vol.2
Publication details: New Jersey World Scientific Publishing 2017
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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Designing complaint handling and service recovery strategies by Series: Winning in Service Markets ; Vol. 11
Publication details: New Jersey World Scientific Publishing 2017
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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3.
Service quality and productivity management by Series: Winning in service markets series ; Vol. 12
Publication details: Singapore World Scientific Publishing 2018
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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4.
Building a world-class service organisation by Series: Winning in Service Markets ; Vol. 13
Publication details: Singapore World Scientific Publishing 2018
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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5.
Service marketing communications by Series: Winning in Service Markets ; Vol. 5
Publication details: Singapore World Scientific Publishing 2018
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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6.
Managing people for service advantage by Series: Winning in Service Markets ; Vol.9
Publication details: Singapore World Scientific Publishing 2018
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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7.
Understanding service consumers by Series: Winning in Service Markets ; Vol.1
Publication details: Singapore World Scientific 2017
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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8.
Pricing services and revenue management by Series: Winning in service markets ; Vol. 4
Publication details: New Jersey World Scientific Publishing 2017
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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9.
Developing service products and brands by Series: Winning in Service Markets ; Vol. 3
Publication details: Singapore World Scientific Publishing 2018
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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10.
Managing customer relationships and building loyalty by Series: Winning in service markets ; Vol. 10
Publication details: Singapore World Scientific Publishing 2018
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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11.
Crafting the service environment by Series: Winning in Service Markets ; Vol. 8
Publication details: Singapore World Scientific Publishing 2018
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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12.
Designing customer service processes by Series: Winning in service markets ; Vol. 6
Publication details: Singapore World Scientific Publishing 2018
Availability: Items available for loan: Jammu (1)Call number: 658.812 WIR.

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