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	1.	Assuring customer satisfaction: a guide for business and industry Cron, Rodney L. by Cron, Rodney L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Van Nostrand Reinhold Co. 1974 Availability: Items available for loan: Ahmedabad (1)Call number: 658.812 C7A8. Place hold
	2.	Assuring customer satisfaction: A guide for business and industry / by Rodney L Cron. by Cron, Rodney L Material type: Text; Literary form: Not fiction Publication details: New York: Van Nostrand Reinhold, 1974 Availability: Items available for loan: Bangalore (1)Call number: 658.812 CRO. Place hold
	3.	Expert consumer: A complete handbook / by Kenneth Eisenberger. by Eisenberger, Kenneth Material type: Text; Literary form: Not fiction Publication details: New Jersey: Prentice-Hall, 1977 Availability: Items available for loan: Bangalore (1)Call number: 640.73 EIS. Place hold
	4.	How to handle customer complaints: A company guide to customer relations and consumer rights / by Chris Moore. by Moore, Chris Material type: Text; Literary form: Not fiction Publication details: Britain: Gower, 1975 Availability: Items available for loan: Bangalore (1)Call number: 658.812 MOO. Place hold

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