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1.
Managing customers for profit / Narakesari Narayandas and Steve Peterson. by
Material type: Text Text; Literary form: Not fiction
Publication details: Boston : havard Business School Publishing, 1999
Availability: Items available for loan: Indore (1)Call number: CD-ROM Disc.

2.
Its all about customer: the perfect way to grow your business through marketing, sales and service / John Frazer-Robinson by
Material type: Text Text; Literary form: Not fiction
Publication details: London : Kogan Page, 1999
Availability: Items available for loan: Indore (1)Call number: 158.812 I8P7.

3.
How to handle objections /
Material type: Text Text; Literary form: Not fiction
Publication details: Chicago : Dartnell corporations, 1997
Availability: Items available for loan: Indore (1)Call number: 658.812 H6.

4.
How to handle tough customers /
Material type: Text Text; Literary form: Not fiction
Publication details: Chicago : Dartnell corporations, 1997
Availability: Items available for loan: Indore (1)Call number: 658.812 H6.

5.
Total customer service: ultimate weapon / William H. Davidown and ro Uttal. by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : Harper and Row, 1989
Availability: Items available for loan: Indore (1)Call number: 658.812 T6D2.

6.
Globallization the external pressures / Paul Kirkbridge by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : John Wiley and sons, 2001
Availability: Items available for loan: Indore (1)Call number: 338.9 G5K4.

7.
SAP: inside the secret software power: SAP-die heimliche software-macht wie ein mittelstandisches / Gerd Meissner by
Material type: Text Text; Literary form: Not fiction
Publication details: New York : McGraw Hill, 2000
Availability: Items available for loan: Indore (1)Call number: 005.42869 I6M3.

8.
Why CRM doesn't work: how to win by letting customers manage the relationship / Frederick Newell by
Material type: Text Text; Literary form: Not fiction
Publication details: London : Kogan Page, 2004
Availability: Items available for loan: Indore (1)Call number: 658.812 N3W4.

9.
Customer intelligence: from data to dialogue / Sean Kelly by
Material type: Text Text; Format: print
Publication details: England : John Wiley & Sons, 2006
Availability: Items available for loan: Indore (1)Call number: 658.834 K3C8.

10.
Random notes on Indian BPO/ Akshaya Bhargava by
Material type: Text Text; Format: print
Publication details: Hyderabad: ICFAI, 2006
Availability: Items available for loan: Indore (1)Call number: 658.5 B4R2.

11.
The Arthur anderson guide to talking with your customers: what they will tell you about your business when you ask the right questions/ Michael J. by
Material type: Text Text; Format: print
Publication details: Chicago: Upstart publishing company, 1997
Availability: Items available for loan: Indore (1)Call number: 658.812 W4A7.

12.
Meeting customer needs / 3rd ed. / Ian Smith by
Material type: Text Text; Format: print
Publication details: New Delhi: Elsevier, 2008
Availability: Items available for loan: Indore (1)Call number: 658.812 S5M3.

13.
Total access: Giving customers what they want in an anytime, anywhere world / McKenna Regis by
Material type: Text Text; Format: print
Publication details: Boston: Harvard business Press, 2002
Availability: Items available for loan: Indore (1)Call number: 658.812 M2T6.

14.
The world's greatest brands by Series:
Edition:
Material type: Text Text
Publication details: London Macmillan Business 1996
Availability: Items available for loan: Kozhikode (1)Call number: 659.127.6 KOC.

15.
Customer relationship management by Series:
Edition:
Material type: Text Text
Publication details: New Jersy Prentice Hall 1996
Availability: Items available for loan: Kozhikode (1)Call number: 658.89.009.7 ANT.

16.
Customer culture by Series:
Edition:
Material type: Text Text
Publication details: New Jersey Prentice Hall 2002
Availability: Items available for loan: Kozhikode (1)Call number: 658.89 BAS.

17.
Customer marketing method by Series:
Edition:
Material type: Text Text
Publication details: New York Free press 2000
Availability: Items available for loan: Kozhikode (1)Call number: 658.818 CUR.

18.
Selling luxury by Series:
Edition:
Material type: Text Text
Publication details: New Jersey John Wiley 2009
Availability: Items available for loan: Kozhikode (1)Call number: 658.85 LEN.

19.
The customer-centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first Thompson, Harvey by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw-Hill 2000
Availability: Items available for loan: Ahmedabad (1)Call number: 658.812 T4C8.

20.
Why they don't buy: the science of selling online McKeown, Max J. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow Financial times/Prentice-Hall 2002
Availability: Items available for loan: Ahmedabad (1)Call number: 658.83 M2W4.

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